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Customer Service Excellence Workshop

August 24, 2023 @ 8:00 am - 5:00 pm

Register today to become an official Visit SoSi tourism industry insider!

This new half-day regional hospitality and tourism training program is FREE to all local frontline hospitality workers, public employees, and business owners in Danville or Pittsylvania County, VA. Participants who complete the half-day session will receive a career credential and be eligible for local prizes.

Program Overview

  • The Power of Tourism- It All Starts with A Visit – Regional Economic Impact
  • Exceeding Customer Expectations: Focus EXTRAordinary attention to DETAILS that Matter
  • Understanding Your Customer
    • Effective Communication
    • Problem-Solving Skills
    • Going Above and Beyond
    • Handling Difficult Situations
  • Discovering Danville and Pittsylvania County Assets and how to cross promote
  • How to use new regional tourism resources and a toolkit for the new Visit Sosi Brand

Morning session:

  • 8:00 A.M. – Registration
  • 8:30 A.M. – Program Starts
  • 12:00 P.M. – Program Concludes

Register for Morning SessionĀ 

Afternoon SessionĀ 

  • 1:00 P.M. – Registration
  • 1:30 P.M. – Program Starts
  • 5:00 P.M. – Program Concludes

Register for Afternoon Session

For questions, please contact Laura Hebert (540) 404-8152 or l.hebert@EddyAlexander.com

*This program is generously supported by the Danville Office of Economic Development and Tourism.

Details

Date:
August 24, 2023
Time:
8:00 am - 5:00 pm
Event Categories:
,

Organizer

Danville Office of Economic Development and Tourism
View Organizer Website

Venue

Institute for Advanced Learning and Research
150 Slayton Avenue
Danville, VA 24504 United States
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